Hi, I’m Chris, a product designer specializing in design systems and complex product experiences.
Consumer
∙
Web
∙
Global Scale
Transforming how Apple customers seek support
How redesigns and enhancements over several years led to massive increases in scale and effectiveness.
2x
Conversion rate increase
200M
Customer minutes saved
100M+
Visits annually
Design Systems
∙
Web
∙
Global Scale
Elevating performance with Design Systems & Operations
How I tripled productivity for the AppleCare Support design team while also improving quality and morale.
3x
faster design delivery
10K+
updated screens
0 ➔ 1
design ops established
Patient
∙
Mobile
∙
Health-Tech
Guiding patients on their surgical journey
How I created a guide in the Hinge Health app to support patients on their joint replacement surgery journey.
92
NPS
0 ➔ 1
in 4 mos
Clinician
∙
Internal Tools
∙
Health-Tech
Scaling medical services with bespoke tools
How I streamlined patient tracking and task management for nurse practitioners at Hinge Health.
HIPAA
compliant
0 ➔ 1
in 6 mos
Clinician
∙
Desktop App
∙
Data Viz
Optimizing care with a patient performance dashboard
How I designed a clinical monitoring application for Somos XR’s innovative virtual reality hand therapy.
Self Directed Learning
∙
Spatial Computing
∙
Prototyping
VR therapy prototype
I studied VR design best practices, then designed and developed a telehealth concept, culminating in a functional Unity VR prototype for Meta Quest devices.
Hi, I’m Chris, a product designer specializing in design systems and complex product experiences.
Consumer
∙
Web
∙
Global Scale
Transforming how Apple customers seek support
How redesigns and enhancements over several years led to massive increases in scale and effectiveness.
2x
Conversion rate increase
200M
Customer minutes saved
100M+
Visits annually
Design Systems
∙
Web
∙
Global Scale
Elevating performance with Design Systems & Operations
How I tripled productivity for the AppleCare Support design team while also improving quality and morale.
3x
faster design delivery
10K+
updated screens
0 ➔ 1
design ops established
Patient
∙
Mobile
∙
Health-Tech
Guiding patients on their surgical journey
How I created a guide in the Hinge Health app to support patients on their joint replacement surgery journey.
92
NPS
0 ➔ 1
in 4 mos
Clinician
∙
Internal Tools
∙
Health-Tech
Scaling medical services with bespoke tools
How I streamlined patient tracking and task management for nurse practitioners at Hinge Health.
HIPAA
compliant
0 ➔ 1
in 6 mos
Clinician
∙
Desktop App
∙
Data Viz
Optimizing care with a patient performance dashboard
How I designed a clinical monitoring application for Somos XR’s innovative virtual reality hand therapy.
Self Directed Learning
∙
Spatial Computing
∙
Prototyping
VR therapy prototype
I studied VR design best practices, then designed and developed a telehealth concept, culminating in a functional Unity VR prototype for Meta Quest devices.
Hi, I’m Chris, a product designer specializing in design systems and complex product experiences.
Consumer
∙
Web
∙
Global Scale
Transforming how customers seek support
How redesigns and enhancements over several years led to massive increases in scale and effectiveness.
2x
Conversion rate increase
200M
Customer minutes saved
100M+
Visits annually
Design Systems
∙
Web
∙
Global Scale
Elevating performance with Design Systems & Operations
How I tripled productivity for the AppleCare Support design team while also improving quality and morale.
3x
faster design delivery
10K+
updated screens
0 ➔ 1
design ops established
Patient
∙
Mobile
∙
Health-Tech
Guiding patients on their surgical journey
How I created a guide in the Hinge Health app to support patients on their joint replacement surgery journey.
92
NPS
0 ➔ 1
in 4 mos
Clinician
∙
Internal Tools
∙
Health-Tech
Scaling medical services with bespoke tools
How I streamlined patient tracking and task management for nurse practitioners at Hinge Health.
HIPAA
compliant
0 ➔ 1
in 6 mos
Clinician
∙
Desktop App
∙
Data Viz
Optimizing care with a patient performance dashboard
How I designed a clinical monitoring application for Somos XR’s innovative virtual reality hand therapy.
Self Directed Learning
∙
Spatial Computing
∙
Prototyping
VR therapy prototype
I studied VR design best practices, then designed and developed a telehealth concept, culminating in a functional Unity VR prototype for Meta Quest devices.
